About Soporte de GitHub
Standard Soporte de GitHub is provided as part of your GitHub Enterprise subscription and offers a comprehensive set of support and management features tailored for large businesses and teams. See Acerca del Soporte de GitHub.
GitHub Enterprise customers can also purchase Soporte prémium de GitHub.
About Soporte prémium de GitHub
Soporte prémium de GitHub is a paid, supplemental support offering that is ideal for organizations requiring higher priority support, faster response times, dedicated account management, and 24/7 comprehensive support. In addition to all of the benefits of standard Soporte técnico para GitHub Enterprise, Soporte prémium de GitHub offers:
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24/7 availability: Ensures that support is available at any time, day or night, including holidays, which is crucial for organizations operating globally or with mission-critical applications.
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Faster response and resolution times: Accelerated response times for support requests mean that critical issues are addressed and resolved more quickly, minimizing downtime and disruption.
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Escalation management: Dedicated escalation management ensures that complex issues are addressed promptly and efficiently, with a clear path for escalating critical incidents.
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Early access to new features: Participation in beta programs and early access to new features allows you to stay ahead of the curve with the latest GitHub innovations.
There are two support plans available with Soporte prémium de GitHub:
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Premium plan: Includes priority ticket handling, access to premium content, and more.
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Premium Plus plan / GitHub Engineering Direct/GitHub Engineering Direct: Includes all Premium Plan benefits plus additional features such as named Customer Reliability Engineer (CRE), quarterly enhanced health checks, technical advisory hours, and application upgrade assistance.
For detailed information about Soporte prémium de GitHub and the two support plans, see Acerca del Soporte Premium de GitHub.
Contacting Soporte de GitHub
To contact Soporte de GitHub, visit the Portal de soporte de GitHub. For more information, see Crear un ticket de soporte.
Anyone can use the Portal de soporte de GitHub to view and manage support tickets about GitHub, but there are special steps to follow before using the Portal de soporte de GitHub to create tickets about an enterprise account. See Cómo poner en marcha tu empresa con el portal de soporte técnico de GitHub.
Next steps
- To learn how to get started with the support portal, see Using the support portal