Article version: Enterprise Server 2.17
Receiving help from GitHub Support
If you run into trouble with your GitHub Enterprise Server instance, GitHub Support can help you out.
Reaching GitHub Support→
Contact GitHub Support using the GitHub Enterprise Server Management Console or the support portal.
Preparing to submit a ticket→
Help GitHub Support help you faster by following these suggestions before you open a support ticket.
Submitting a ticket→
Submit a support ticket using the GitHub Enterprise Server Management Console or the support portal. You can mark a ticket as urgent when your GitHub Enterprise Server production system is down or in an unusable state.
Providing data to GitHub Support→
Since GitHub Support doesn't have access to your environment, we require some additional information from you.