About Служба поддержки GitHub
Standard Служба поддержки GitHub is provided as part of your GitHub Enterprise subscription and offers a comprehensive set of support and management features tailored for large businesses and teams. See Сведения о поддержке GitHub.
GitHub Enterprise customers can also purchase Сведения о поддержке уровня "Премиум" GitHub.
About Сведения о поддержке уровня "Премиум" GitHub
Сведения о поддержке уровня "Премиум" GitHub is a paid, supplemental support offering that is ideal for organizations requiring higher priority support, faster response times, dedicated account management, and 24/7 comprehensive support. In addition to all of the benefits of standard Поддержка GitHub Enterprise, Сведения о поддержке уровня "Премиум" GitHub offers:
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24/7 availability: Ensures that support is available at any time, day or night, including holidays, which is crucial for organizations operating globally or with mission-critical applications.
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Faster response and resolution times: Accelerated response times for support requests mean that critical issues are addressed and resolved more quickly, minimizing downtime and disruption.
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Escalation management: Dedicated escalation management ensures that complex issues are addressed promptly and efficiently, with a clear path for escalating critical incidents.
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Early access to new features: Participation in beta programs and early access to new features allows you to stay ahead of the curve with the latest GitHub innovations.
There are two support plans available with Сведения о поддержке уровня "Премиум" GitHub:
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Premium plan: Includes priority ticket handling, access to premium content, and more.
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Premium Plus plan / GitHub Engineering Direct/GitHub Engineering Direct: Includes all Premium Plan benefits plus additional features such as named Customer Reliability Engineer (CRE), quarterly enhanced health checks, technical advisory hours, and application upgrade assistance.
For detailed information about Сведения о поддержке уровня "Премиум" GitHub and the two support plans, see Сведения о GitHub Premium Support.
Contacting Служба поддержки GitHub
To contact Служба поддержки GitHub, visit the Портал поддержки GitHub. For more information, see Создание запроса в службу поддержки.
Anyone can use the Портал поддержки GitHub to view and manage support tickets about GitHub, but there are special steps to follow before using the Портал поддержки GitHub to create tickets about an enterprise account. See Начало работы с порталом поддержки GitHub.
Next steps
- To learn how to get started with the support portal, see Using the support portal