Understanding enterprise support

Learn about the various GitHub 지원 offerings available to you.

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About GitHub 지원

Standard GitHub 지원 is provided as part of your GitHub Enterprise subscription and offers a comprehensive set of support and management features tailored for large businesses and teams. See GitHub 지원 정보.

GitHub Enterprise customers can also purchase GitHub Premium 지원.

About GitHub Premium 지원

GitHub Premium 지원 is a paid, supplemental support offering that is ideal for organizations requiring higher priority support, faster response times, dedicated account management, and 24/7 comprehensive support. In addition to all of the benefits of standard GitHub Enterprise 지원, GitHub Premium 지원 offers:

  • 24/7 availability: Ensures that support is available at any time, day or night, including holidays, which is crucial for organizations operating globally or with mission-critical applications.

  • Faster response and resolution times: Accelerated response times for support requests mean that critical issues are addressed and resolved more quickly, minimizing downtime and disruption.

  • Escalation management: Dedicated escalation management ensures that complex issues are addressed promptly and efficiently, with a clear path for escalating critical incidents.

  • Early access to new features: Participation in beta programs and early access to new features allows you to stay ahead of the curve with the latest GitHub innovations.

There are two support plans available with GitHub Premium 지원:

  • Premium plan: Includes priority ticket handling, access to premium content, and more.

  • Premium Plus plan / GitHub Engineering Direct/GitHub Engineering Direct: Includes all Premium Plan benefits plus additional features such as named Customer Reliability Engineer (CRE), quarterly enhanced health checks, technical advisory hours, and application upgrade assistance.

For detailed information about GitHub Premium 지원 and the two support plans, see GitHub Premium Support 정보.

Contacting GitHub 지원

To contact GitHub 지원, visit the GitHub 지원 포털. For more information, see 지원 티켓 만들기.

Anyone can use the GitHub 지원 포털 to view and manage support tickets about GitHub, but there are special steps to follow before using the GitHub 지원 포털 to create tickets about an enterprise account. See GitHub 지원 포털로 엔터프라이즈 시작.

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