GitHub Enterprise Support can help you troubleshoot issues that arise on your GitHub Enterprise appliance.
Hours of operation
The GitHub Enterprise Support team is available 24 hours a day, 5 days a week for standard issues. The standard response time is 24 hours. For tickets marked Urgent, we are available 24 hours a day, 7 days a week with a targeted response time of thirty minutes.
Holiday schedules
For urgent issues, we can help you 24 hours a day, 7 days a week. For U.S. only holidays, our global Support team is still available and replying to non-urgent tickets. The GitHub Enterprise Support team observes these holidays.
| Date | Holiday |
|---|---|
| January 1 | New Year's Day |
| Third Monday in January | Martin Luther King Day |
| Third Monday in February | President's Day |
| Las Monday in May | Memorial Day |
| July 4 | Independence Day |
| First Monday in September | Labor Day |
| Second Monday in October | Columbus Day |
| November 11 | Veteran's Day |
| Fourth Thursday in November | Thanksgiving |
| December 25 | Christmas |
